Privacy Policy

At ActiveToClose, LLC, the privacy of our users is a top priority. This Privacy Policy explains how we collect, use, and protect information when you use DashLoops, including the marketing website at dashloops.com and the web application at dashloops.io (collectively, the "Service").

Consent

By using DashLoops, you consent to this Privacy Policy and agree to its terms.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company/workspace name
• Phone number (optional)
• Address information (optional)
• Job title (optional)
• Profile picture (optional)

Workspace Content

As part of providing the Service, we store:

• Text content you create or upload
• Files and documents you upload
• Images and videos you upload
• Links and resource information you save
• Calendar events and meeting information
• User-generated training materials and documentation
• Workspace customization settings (colors, logos, etc.)

Usage Information

We automatically collect:

• IP addresses and browser information
• Pages visited and features used within the Service
• Time stamps of activity
• Device information (mobile apps)
• Login times and frequency

Mobile Application Data

Our mobile applications may collect:

• Device type and operating system version
• Unique device identifiers
• Location data (if you grant permission)
• Camera access (if you grant permission for uploading images)
• Push notification tokens
• App usage analytics and crash reports

How We Use Your Information

We use collected information to:

• Provide and maintain the DashLoops service
• Authenticate users and manage accounts
• Store and organize your workspace content
• Enable collaboration between workspace members
• Send service-related notifications and updates
• Provide customer support
• Improve the Service and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

Data Sharing Within Workspaces

Workspace Member Access

When you invite users to your workspace or join someone else's workspace:

• Workspace content is shared according to permissions set by workspace administrators
• Your basic profile information (name, email, profile picture) is visible to other workspace members
• Your activity within shared elements may be visible to other members
• Workspace administrators can manage your access and permissions

User Content Ownership

• You retain full ownership of all content you create or upload
• We act solely as a hosting service for your content
• We do not claim any ownership rights to your content
• Content shared in workspaces remains owned by the original creator

Third-Party Services

We use third-party services to provide the Service:

• Supabase for application hosting, authentication, and database infrastructure
• Amazon Web Services (AWS) for data storage and processing
• Vercel for web application hosting
• Brevo for email and SMS notifications
• Bunny.net for video hosting and delivery
• Analytics services for Service improvement
• Payment processors for subscription billing

These services may have access to your data as necessary to provide their services to us. They are bound by confidentiality agreements and are not permitted to use your data for other purposes.

Data Security

We implement appropriate security measures to protect your information:

• Secure data transmission using HTTPS encryption
• Regular security updates and monitoring
• Access controls limiting who can access your data
• Secure cloud hosting infrastructure
• Regular data backups

However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

• Active account data is retained while your account remains active
• Suspended accounts: data is preserved for thirty (30) days during the grace period
• Cancelled accounts: data is retained for ninety (90) days after cancellation
• After retention periods, data may be permanently deleted
• Third-party hosting providers may retain backup data according to their policies
• Legal or regulatory requirements may require longer retention in some cases

Your Rights and Choices

Account Management

• Update your profile information through account settings
• Manage workspace permissions and user access
• Control mobile app permissions through device settings
• Cancel your account at any time

Data Access and Control

• View and modify your workspace content through the Service
• Manage what information is shared with workspace members
• Control notification preferences
• Request account deletion

California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information we collect and how it's used
• Request deletion of personal information
• Opt-out of any sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

European Privacy Rights (GDPR)

If you are in the European Union, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase personal data under certain conditions
• Restrict processing under certain conditions
• Data portability under certain conditions
• Object to processing under certain conditions

To exercise these rights, see our contact page for current contact information.

Mobile Application Permissions

Our mobile applications may request the following permissions:

• Notifications: To send you important updates and reminders
• Location: To enhance content with location information (optional)
• Camera: To capture and upload images to your workspace (optional)
• Storage: To save and access uploaded files

You can manage these permissions through your device settings. Some features may not function properly if permissions are denied.

Children's Privacy

DashLoops is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us immediately so we can remove such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy within the Service
• Sending an email notification to your registered email address
• Providing notice through our Service interface

Changes take effect immediately upon posting. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, see our contact page for current contact information.

Disclosure

The sole owner of ActiveToClose, LLC is a South Carolina-licensed Real Estate Broker who has ownership interests in other real estate-related businesses. As stated in this Privacy Policy, no client, agent, or transaction information entered into DashLoops may be used for the benefit of other brokerages, brokers, or agents including those listed above.

Effective Date

This Privacy Policy is effective as of the date it is posted and applies to all information collected through DashLoops.